This company runs a first class operation, from the first contact I had with them talking with Jenn, to working with our pilot Dylan on the flight. We gave our 5 children and their spouses a hot air balloon ride as a Christmas present, having been on one ourselves, many years earlier. Only three of them were able to make it on this trip. California Dreamin' did not disappoint. They were very professional and courteous, as well as friendly and accommodating. Our other two children and spouses have not been on their balloon adventure yet, but we will definitely be booking with this company again in the fall. They are not the least expensive, but they certainly live up to their fine reputation. I would highly recommend for families also - Six of the grandchildren (ages 7 to 13) went and they had a ball too.