We always rate this park much better than Disneyland, mainly because the wait times are much better and the rides are always working, while Disneyland has massive issues with broken down rides. This time, the Transformers ride broke and was operating at half capacity, it took an hour to get through, and it was irritating. Then the Waterworld show was cancelled in the afternoon , i don't think so. People are paying over 100 dollars to get into this park and ANYTHING being cancelled is not acceptable.
Then we get to the food and shopping, outrageous come to mind. The food is absolutely unreasonable, so we avoid it at call costs but the shopping has become an absolute outrage, 14.00 for a keychain, not happening. these are made in China and cost next to nothing to make, this is what we call gouging the customer - again, not acceptable. Parking, now 28 dollars, I think not. When you have already spend over 100 dollars each, now we have raised the parking to this level ? Again, management needs a real adjustment if they think 28 dollars is anywhere near acceptable.
Sadly, unless they get it together, we will not be spending any more money at this park, there are many people in this country that are barely getting by and these prices make it impossible for them to come here. We are not in this group but do believe that gouger the public in an absolute disgrace. Time for some changes !
Odpowiedź od gospodarza
Feb 2020
Hello!
Thank you for your review. I am so sorry to hear that you experienced longer wait times and found the price for our food and retail items overpriced. We strive to provide prices that are competitive with similar entertainment venues in the area, and I apologize that these prices did not meet your expectations. As we strive to provide the greatest entertainment experience at a great value, I will be sharing your feedback with the appropriate teams, for their review.
We hope to welcome you back again soon!
- Colbie