Aloha,
We have looked into your claim of shortened flight. We have GPS tracking software on the aircraft and found that your tour lasted 53 min not 45. When it comes to the disengagement of the pilot and alleged rude behavior of the ground staff, please reach out to our customer service at
[email protected] please include a detailed account of the behavior you experienced and your desired outcome and someone will investigate and get back to you.
Thank you for taking the time to share you experience and we wish you the best.