This is a must do whale adventure! The PWF is a class act. The staff and Barry the volunteer were friendly, fun, and above all informative! The boat was clean and comfortable and the captain made all feel welcome aboard. The reason only four stars....we did lots of standing around waiting for departure. They asked us to arrive 45 minutes prior to departure, not a big deal, but it was almost as bad as a TSA Line. I think they could do better, maybe cull the PWF members first and move them forward for their pre-boarding...it took too long for them to move to the front so more waiting. Overall good job/we saw lots of whales...maybe a little work with people moving.