We had a large family group (16 people). We made our reservations in advance online and then completed the waivers when we arrived. The people who checked us in were friendly, patient, and able to efficiently handle the craziness of a large group. The guide for our raft, Jack, was really good. He kept up a running commentary on the terrain and things we were seeing, and he knew how to maneuver the raft to get the most people splashed (we all wanted to get soaked!). This was our second year rafting with Big Creek Expeditions, and we will go with them again the next time our family reunion is in Tennesee!