Although I do recommend the tour (based on the reviews written by other people, the amount of positive reviews, and the promotional photos included in the site), I need to say that my experience was totally disappointing. The company is ok (very friendly and servicing company/staff). The ship was ok (enough space for everyone on the tour to have the chance to get good pictures in the event whales are spot) and the offered snacks were ok. We simply did not see any whales at all!! The day we took the tour it was raining significantly and cloudy, and visibility was not the best under these circumstances. The only thing we could spot was one bald eagle and attempts were made to entice it to get closer to the ship (by throwing some dead fish to the water), but nothing happen. We saw the bald eagle just standing on a pine tree with no further reaction. My recommendation for the company would be to offer some kind of guarantee (i.e., money refund, a voucher or something for another trip (if feasible)) if whales can't be observed or not to sail at all if the weather conditions are not the best to spot whales. It is very disappointing to spend almost $800.00 to see nothing.
Odpowiedź od gospodarza
Aug 2022
Well we appreciate the feed back and the time you took to review our company. Unfortunately the weather here in south east Alaska is very wet and unpredictable. Like the rain we cannot control wildlife. We do get great feed back from most our guests, we wish we would get more. We do try to get our people out so see our wonderful wildlife here in Ketchikan. But as the rain, whales and other wildlife are unavoidably wild.. if they move to other areas then some times we do miss seeing them. It’s is unfortunate that all the people that have had an amazing tour don’t leave reviews as often as the ones that don’t. If you would have called to discuss your thoughts then we might have given you a partial refund, but you decided to leave us this review,
Best of luck in your travels.