Alice M
It's great to hear that you had a great time on our service, but it's terrible to hear that it was ruined near the end. That's and anomaly that one driver would drop you off at a certain location, another dropping off at another location.
We have two *potential* drop off points at Stop 14, it is all determined by the activity of the area. The McDonald's at Stop 14 has been undergoing construction for some time; as has their portion of the road on Clark Street (where we pick up). It could have been possible that Clark Street was available for a while, and then closed later on in the day.
Either way, there was a lack of communication among our team members, and for that we do apologize.
Please email us at '
[email protected]' if you have any more information on your experience.
Best
The Big Bus Tours Chicago Team