By far the worst Hard Rock I have ever been. The only restaurant in USA I have refused to leave a tip. It was a birthday trip, booked as such and rewards member birthday voucher provided to waitress. Totally ignored-! Food was cold and very sub standard, the smallest portions ever which in itself was a shock in USA. Waitress was rude and pretty much ignored us. When asking for drinks half way through she simply turned her back and walked away. Eventually returning with water, not quite the hurricane cocktail I wanted. We were a family group with a 50th birthday celebration and the youngest being 12. We weren’t loud or rowdy, didn’t demand much. Toilets were disgusting, lots of people complaining about those. We did complain and again pretty much ignored, basically they didn’t need to care and they made that clear. If you are a Hard Rock Cafe fan ( as we are) do not go here, by far the worst I’ve ever been to and we have been to a lot! So disappointed as a 50th birthday celebration in NY Hard Rock had been something we had all been looking forward to.