Poor Experience. Been to NYC a few times now, thought it would be a good experience to take the wife and kids to Hard Rock for some food and drinks during the Super Bowl.......big mistake. Reserved table online in advance. Arrived only to be told it was $50 per table and $50 per hour whilst there. No explanation or further info provided. Horrendous front of house staff. Sat waiting for a while, then when asked what's going on they explained we need a ticket, yet they didn't provide one. Finally got to a table, all seems fine and in reality the TV was on with the game, it's just the big screen and private area you pay for, why make a big fuss then Hard Rock, there was no need.
Been to Hard Rock all over the world, NYC by far the worst. Oh the food, below average, bland and disappointing. Will never be back. Flat draught beer also, don't entertain it, go somewhere else.
Saving Grace, Luis our waiter, polite, attentive and probably aware of the poor show that is this place so does his best for the customer and to make his money. Thanks Luis, the only good thing out of it.