Unfortunately, the day I went was rainy, and the weather was so cold and unpleasant, but overall, I still had a good experience. The staffs were friendly and service-oriented, and the narration was great. I got to see some amazing animals.
One thing I would like to mention is the management of solo travelers. I was assigned to sit with a large family who seemed to have little regard for manners and acted as if I didn't exist. The worst part was when I went outside with my bag, and when I returned, they had taken my seat. Perhaps they thought I would never come back, but that was my seat. This even happened twice, but for the second time, they apologized to me so I will let it slide.
I understand this wasn't directly your fault, it was more about the behavior of those individuals. However, I still want to provide this feedback in the hope that a better solution might be found for solo travelers to avoid situations like this in the future.