The owner was extremely rude to everybody.
1. He was annoyed when my 3 year old was trying to make a conversation while he was talking. She is 3 year old, what did he expect ?
2. There was an old lady > 60 years looking for a life jacket, the owner was visibly annoyed and mentioned she should know it sooner if she needed one or not
3. My husband was trying to ask questions, The owner completely ignored what my husband was saying and said ok and moved away
4. He was reluctant to hear/ empathize and understand anyone's concerns either by brushing them off or completely ignoring them