Quite honestly - this was a disappointing experience. I booked two tickets online for a trip on Tuesday, August 7th at 3:30pm. I typically go with Island Adventures, a competitor, but saw the Groupon for Outer Island Excursions and went with this company instead. However, I could not actually activate the Groupon - given that I had purchased it the day before. They needed more time to process the Groupon, and so I redeemed it with them for credit, and paid the full price. This was in part my fault - but the customer service was unpleasant. They do not advertise this on their website, but the droll and uninterested tone of the representative on the other side of the line implied that they have had this experience before.
The ship itself was small, without much food, and a limited upstairs viewing capacity. The captain, was terrific, and a highlight of the trip. He made it enjoyable.
However, the most disappointing part was that we saw one whale throughout the entire 3.5 hour trip. We found one humpback whale which we observed for approximately 30 minutes. We saw no orca whales. There was no conversation nor apologies for the fact that they advertise primarily not as a whale watching company, but as an orca watching company. They met their "whale guarantee" by showing us one humpback, and promptly left. Quite honestly, I understand that the whales are sometimes not where you expect they are. But there was no conversation at all about the poor showing.
In short - this was overpriced, and disappointing. I went the subsequent week with their competitor and saw 8 orca whales. The crew had a much higher knowledge base, and was awesome. I would not go with this company again.