Driver was prompt and friendly. I don't like that it takes 3 steps to get a ride from the hotel to the airport. Book online, register the voucher, call 12 hrs in advance to confirm. It would have been much easier to just request a cab from the bell captain because this service is really no better than a cab.
Our driver was prompt as he arrived shortly after our arrival to JFK
I gave it 3 stars only because this company was very accommodating to our needs. Unfortunately not sure what our driver was doing. He picked us up at hotel and proceeded to take us to the airport but not until we did a complete circle around the city passing where we were originally picked up at. Maybe he wanted to give us a last minute New York driving experience lol.