The driver called my phone to say he arrived, never mentioned the vehicle he was driving, there were 8 vehicles outside, we got into the wrong one and quickly exited. Driver called my phone, located his vehicle. He got into loud heated argument with the other vehicle driver, wanted me to call the police. I said "No", told them to "Stop it". My 13 year old granddaughter and I were stressed out. We got into his vehicle, as there was no time to cancel and get another vehicle since we had to catch a plane.
Ответ от хоста
Jan 2025
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.