The tour was amazing, Viator's service was terrible. Had a terrific and fun tour. Our guide was knowledgeable and fun and our Rockette was so sweet.
However, actually setting a tour time and getting the tickets was very confusing. I called Viator twice and was told pick up the tix between 10 and 2 day of tour. When asked about scheduling a tour time, I was told you do that when you pick up the tix. When I picked up my tickets at 12:45ish, I was asked what time my tour time was. There was no tour time. Thanks goodness the Radio City staff was able to get us in all together.
This was not run well at all. I will try to avoid Viator in the future.
Again, the tour was amazing.