No one answers the phone and their mailbox is full. Poor business/customer service! No description of what to expect, just drive out to this remote school parking lot, sit & wait. Astronomer was knowledgeable and tried but failed to connect by telling bad jokes. Three strong telescopes set up, no night vision goggles, etc. Nice that blankets were provided it gets cold, but no hot chocolate or coffee which would be nice considering the expensive cost of this experience.