The experience was very disappointing. The guide rambled, didn't really cover very much of relevance in the stars / sky; was not in tune to the audience. The boys were quickly bored. The telescopes also disappointed, it was hard to see and no one helped with the telescopes. What we saw looked nothing like pictures here. It was an expensive disappointment.
Response from Host
Mar 2025
Thank you for taking the time to share your feedback. Weāre truly sorry to hear that your stargazing experience did not meet expectations. We strive to provide an engaging and educational evening under the stars for guests of all ages, and itās clear we missed the mark during your visit.
We apologize that the presentation didnāt connect with your group and that the telescopes didnāt offer the clarity you were hoping for. Our guides are trained to tailor the experience to the audience, and weāre disappointed to learn that didnāt happen in this case. We also regret that support with the telescopes was lacking ā our team is normally very hands-on to ensure everyone gets a great view.
We understand how frustrating it is to feel like an experience didnāt deliver, especially when it involves your time and investment. Your feedback will be shared with our team to help us improve, particularly in how we engage with families and provide better telescope guidance. We have been particularly successful tailoring our presentation to families.
If youād be open to it, weād appreciate the opportunity to speak with you further and make things right. Please feel free to reach out to us