The tour did not deliver what was promised. Per the tripadvisor “What to expect” description:
“Hop in the open-top vehicle..”, we had a closed van with dirty windows.
“cruise down Iron Mountain Road in your open-top vehicle where you stop to take photos”, we only stopped once. Other than one stop on needles highway, and stops at Crazy Horse and Mt. Rushmore, we never got out of the van.
“visit Mount Coolidge Lookout”, didn’t happen
“Make a midday stop at Sylvan Lake for a picnic lunch (included)..”, We drove by the lake. There was no stopping for lunch. We went from 8:30 till the end of the tour (Crazy Horse monument) around 2:30 without eating. The driver, Kevin, never invited us to the water and snacks provided, we had to ask. The snacks were stale. When another couple asked what about lunch at the lake, Kevin said that was another tour, yet all of us expected it. He managed to eat breakfast at Mt. Rushmore when the tour started. At Crazy Horse monument, we did not have an opportunity to visit the site because we all elected to go eat. The line was long and it was all we had time to do. Then we only had time to eat a soft pretzel. We had to go back the next day and pay an additional 35.00 to get in.
Kevin was not an enjoyable guide, no sense of humor and not personable at all. There was not enough free time at each of the monuments (especially if you chose to eat there), and he allowed the movies at the site to do his work. I have been on enough guided tours that the guide at least communicates with the group. My group of 3 was very disappointed considering the price we paid. I can tell the other 5 where particularly upset about going six hours without food.
Ответ от хоста
Sep 2024
"What sets your tour apart? Encourage travelers to book your experience by providing an accurate and exciting description. - This is from TripAdvisor
OUR "BUNDLE" INFORMATION LISTED ON TRIPADVISOR
"Mt Rushmore Bundle Tour (Public)*
*This tour includes walking tours of Mt Rushmore & Crazy Horse. It also includes a short drive between the monuments on Iron Mtn Road and the Needles Highway. Great viewing. Enjoy fresh air touring and famous South Dakota sunshine. We make many stops for restroom breaks and guides keep you informed of restroom locations along the route.
*Tour includes: bottled water, snacks and fees.
Please feel free to bring your own food & beverage or you may purchase food at Mt Rushmore, Sylvan Lake or Crazy Horse.
*Tours are conducted in a variety of vehicles deemed best for the tour size and the weather. For the short drive to and from the monuments, we us vans, minivans, handicap van, minibus and Jeeps. Please contact us for more information or for special needs."
The Bundle tour we provided you is exactly as the above explaines. We offer other tours that include the monuments - plus Mt Coolidge, Sylvan Lake lunch etc. But thats not the tour you purchased. I'm sorry you didn't enjoy the tour. Be Well - Rich
For our future guests. Please make sure you review all the tour information when purchasing through a third party seller. Buying through third party sellers can be problematic. Also, contact the tour provider directily and ask questions about the tour to make sure it is what you want.
Thanks and Be Well - Rich