With limited time this is a great way to see Niagara. Our guide helped us make the most of the trip - showing us the very best of the falls. If you only have a couple of days travel with these guys.
This tour involves 2 days of sitting on buses with little time at the actual falls. On day one we wasted so much time dropping off passengers who didn't get the necessary visa for Canada, then went a duty free store at the border, then had to wait while the border officials had dinner between 6 and 7:30, so the advertised visit to the Canadian side was just 20 mins in the dark. No good for photos or enjoying the spectacle or seeing the town. 20 minutes in the dark after almost 13 hours of travel. Really?????Then back onto the bus to go 6km to a motel with no food facilities onsite or nearby. And the driver got lost on the way to the out of town motel. It is just not good enough for the money charged, once there to be told freshen up quickly, the bus will take you back to town so you can eat, but then you'll have to get taxis back to the hotel after dinner and tomorrow we'll reimburse you the taxi fare. Taxis take credit cards. Well, no they don't. Hassle and inconvenience when people are already tired and disappointed. Day 2 we were off to an early start, the morning walking tour on the US side was good, but rushed so it was difficult for people with mobility issues, then onto the bus again, with a very very very boring stop at a shopping outlet for 90 minutes of sheer boredom, sitting on a bus seat waiting for the coach to return. Guide was pleasant but disorganised, she often started speaking and just didn't finish what she was saying. She said things which were inconsistent with what she said before. This tour seems like one where the tour company is just herding tourists into shops due to deals that benefit the shops and tour company without providing much for the tourists sucked into attending. I have done many tours in many places booked through Viator, and they have all been fine, This one was not.
Excellent! Jonathan was a very professional and knowledgeable guide who took every measure to keep us all informed and entertained! Love the trip and Loved how much Jonathan cared about the success of our experience on the overnight bus tip to Niagra Falls.