Our first time on the segway. Had a blast. Jay, our guide, was a great teacher and wonderful guide. He was very friendly, professional, and flexible. Took us on a beautiful scenic lake front tour of Chicago (Vista Tower, Shedd Acquarium, Adler Planetarium, Buckingham Fountain, Millenium Park). He even took photos and a video of us in motion. Our children loved it! Highly recommend this!