I had always wanted to visit Antelope Canyon since i first saw pics more than 30 yrs ago. I was looking a various tours from Vegas on the Viator website, and I had trouble trying to pick. I did not have enough information from the descriptions and why some listed this canyon or that canyon. I was looking for a small group tour to either the upper or lower Antelope canyon. I saw the Chat Now icon on the Viator website so I selected. I was answered promptly but the information I got was minimal. I mention in the listing there was not a place to select Upper or Lower Canyon and what was Canyon X. I could not find information online about what it was. In the Chat I was told that I could visit both upper and lower Canyons and do I want to book now. The price I was quoted and charged was $199. I agreed to that but i could not tell which tour I was signed up for other than Antelope Canyon/Horseshoe Bend. Not knowing how the tour proceeded for the upper or lower canyon, I was told in the online chat that I could visit both. Then on the tour, Marvin the tour guide said I could not, since there was a limited number of tickets for each tour. I did not even get a chance to pick which canyon to go to.
I have a booking #1060359273 and confirmation # 1446478941 from the online chat.
When I got the email it stated that the Antelope Canyon admission ticket was not included, when I clearly read online that it was included. I also read that the ticket was absolutely not refundable for any reason. The confirmation stated that the $50 admission ticket was extra. When on the tour, our tour guide Marvin said it was $65. Either I pay or I do not go. I clearly do not understand how you can charge for a tour of the sites and then not include the cost of admission. Are there actually people that go just for the bus ride and then do not see the canyon.
Once I was on the tour, the sights were very good. The tour guide was very informative. He kept everyone on time. At the very start of the tour, a few people were late showing up, he waited 5 min extra for them but then left to keep the tour on time and get the 47 passenger tour bus rolling down the road.
I was not given a chance to pick which canyon, i was just assigned to one. While visiting the canyon we were told if it rained, the tour would be canceled and we could come back in the future at no cost. Then while on the tour it did rain a bit where we were, but who knows there could have been a terrible downpour just upstream from where we were. Checking the weather radar before the tour started there was a thunder storm that passed right over the canyon that we were at.
The view of the canyon was very stunning and picturesque. The guide at the canyon was very good and pointed out things we could see in the rocks, like a lion or a bear or a face.
Once the tour was done we had to wait for the other people from finishing their tours at the other two canyons. Then we left for the long drive back with a short rest stop. We arrived back on time 14.5 hrs after we left with drivers James and John.
I would really recommend seeing this incredible site, but beware of all the costs and what what sights the tours actually cover. I wished I had asked more questions about what my tour covered and did not cover.