Cbears06
Thank you for bringing this to our attention; our refunds are handled in our headquarters in New York City,
We're sorry to hear of the customer service experience that you have received recently while trying to get your refund. Our refunds are processed by our headquarters in New York City. You can get in contact with our Chicago Office directly at '
[email protected]' to discuss further action.
Once again, we are so sorry for the distress this may have caused. We do hope to hear from you so we can get it all figured out!
Best
Gama T.