I was really looking forward to using the Boston Trolley to explore the city, but my experience was incredibly frustrating and disappointing. The most glaring issue was the long waiting time between trolleys. I spent nearly an hour waiting, with no way to check the trolley’s status or estimated arrival time. The lack of updates via an app or text made the experience feel even worse than waiting for a regular city bus.
To make matters worse, I was at Copley Square at 2:50, planning to take the trolley to the Boston Tea Party Ship and Museum for my 4:00 visit. Following the instructions on the interactive map, I walked to the stop across the street from 545 Boylston Street, only to find that the entire sidewalk was under construction. There was no notification or signage about where the stop had been relocated.
With no clear guidance, I stood nearby, hoping a trolley would approach so I could hop on. I waited until 3:20, but no trolley came. Left completely in the dark without any updates, I eventually had to take the subway to make it to the Boston Tea Party Ship and Museum on time.
This poor scheduling and lack of communication not only wasted valuable time I could have spent exploring Boston but also made the trolley feel unreliable and poorly managed. For a service marketed as a convenient way to see the city, it fell far short of expectations.
I’d recommend looking into other transportation options if you want to make the most of your time in Boston.
Одговор домаћина
Dec 2024
Please accept our apologies for the delays and overloads you experienced. Our team makes every effort to accommodate the crowds by monitoring ticket sales, dispatching the maximum number of trolleys on high volume days, and maintaining constant communication with our dispatchers to ensure all is being done to assist our guests.
We stand behind our efforts with a Satisfaction Guarantee. You can read about it by selecting, "100% Satisfaction Guarantee" on our website, trolley tours dot com. Or go directly to trolley tours dot com/guarantee.