From my first phone call which was for information only, I was impressed. I wanted to take my 12 year old grandson for a lesson. Instead, Ashley Ann recommended the 2 hour morning dolphin tour, explaining it included some instruction on land for about 20 minutes before actually getting on the SUP and into the water. I ended up taking Carter and his friend, Mikey, so they could share the fun. Their guides, Eric and Al, were patient and fun and let the boys have a good time. There were 8 people with 2 guides which was a safe ratio. Fortunately, we live in Charleston, so the boys will be doing this again. I've already recommended Chas SUP to many of my friends. Thanks for a good time!