First I must say I have already spent a week in NYC and I had already visited all observatories before this one, all had incredible service and people of NYC is very nice and polite. However, my experience at the entrance of this observatory was awful. I got there by 1pm on sept 23th, and one of the security crew treated me like a terrorist or something, while everyone was treated very nice he kept asking me eagerly about if I had knives,weapons with loud voice he asked repeatedly to close my bag,while I was already doing that, He assumed I spoke Spanish and kept screaming “cierra!,cierra!”, and everyone looking at the situation. after he didn’t find “my weapons” he just changed his attitude and acted like a different person. In the other side, the sight is wonderful, but still I wouldn’t go there again.