I mistakenly bought tickets for family of 4 which cost me so much money over $180, and we never get to used them bc we didnt intend to go to this place. So not only the tickets were unused and money $$$$ was wasted, viators refused to refund my money that we never even get to go. Its beyond frustrating and disheartening on their end, viator have no empathy for customers! I will never book with this website anymore!