I google searched “catalina island horseback riding and popped up was horseback riding at catalina state park. I booked it Not knowing it was not the same place and once i realized after booking i started making phone calls to cancel. I called “Rancho de los Cerros” direct and the man i spoke with told me there was a 7 day refund/ cancelation policy even tho online it says 24 hours to cancel and get full refund, any ways he just told me good luck and hung up on me. VERY DISAPPOINTED ABOUT THE CUSTOMER SERVICE.