This is a very difficult review to write as there were probably quite a few people on the trip that would give a 5 star rating for this snorkelling trip. Yes indeed for organisation, safety briefings, comic effect of the captain and his crew. The lovely meander at the beginning through the mangroves and his knowledge. I would indeed give a 5 star rating. But this all changed once we got onto the open sea to make our way to the reef.
Just to give you some background knowledge, my husband and I have snorkelled quite a bit. In the barrier reef in Australia in Hawaii as well as in Florida on trips in the pass. So we are not complete novices.
We are susceptible to motion sickness so we always take medication before be leave. But we have always been on trips which have added a caveat that it might be postponed if the swell was too great, which has been done and we rebooked it on another day. Unfortunately for us the swell that we encountered when we got to the reef was such that at least 8 people were sea sick. My husband and I I tried to get in water as we knew this would be the answer. The swell was so much that I was unable to snorkel safely. Unfortunately we had to get back on the boat which then meant we were really unwell for the next 3 hours until we were taken back on to shore. This cost us $140 and we were never told before leaving that it might be a rough ride, or given the opportunity to rebook. Which we would have done if we had been given this information. If it wasn’t for the fact that my husband and I were so unwell when we got to shore, we would probably gone to complain.
So by all means book this trip as I am sure you will have an amazing experience. But please be mindful if it is rough you will not be informed or offered to reboook if you are concerned
Одговор домаћина
Oct 2022
I reget that we failed to inform you of the conditons. Not knowing what exact trip you went on I can not respond directly. I do know the staff is trained to pass along any information we gather in regards to the reef conditions. If the conditions are unfavorable they are instructed to offer rebooking or cancellation with Refund. We do go 5 miles offshore and any wind will create waves and waves will cause motion sickness. I would recommend that if you are susceptible to motion sickness take medication the night before and the morning of your water activity, that will help ensure its in your body to help. Again we are sorry you had an unfavorable expire with us.