Very disappointed , had to wait 1 hr and 45 mins for transfer to actually come. After initially being told the transfer would be 30 mins, then the tour desk just kept telling us they would be 10 more mins, ...10 mins. A very brief apology with no major reason for being so late once driver arrived.
Well I am very disappointed. Arrived at JFK after 27 hours of travelling to find no driver. Took ninety minutes for someone to arrive and only because I called. There was no record of my payment or booking and I only got the ride because I had a voucher that said I had paid. Very poor service guys.
Arrived about 20 minutes after we had our luggage. Courteous driver. Good value. Will use again on return trip and future trips to NYC.