Dear G8980MDmar_ac,
Thank you very much for our review.
We are pleased to see that we have delivered a nice tour to Everglades. We will make sure to pass on the praise to our team.
On another note, please let me reassure you that customer service is one of the pillars of our success and your experience and feedback has been passed to our management. As a result, we have launched an investigation on the matter and we will be taking appropriate measure to ensure we continue to provide an outstanding customer service and will be reassuring that all customer are looked after in the same way regards if they are purchasing a ticket, need information of simply are having a good time on our tours.
Please rest assure that this matter is being taken very seriously by our management and corrective action will be put in place to ensure this situation does not repeat in the future.
Thank you very much and we appreciate your feedback. If you feel you would like to discuss it further, please dont hesitate to reach out to us direct at
[email protected]
Kindest Regards,
Big Bus Team Miami