Out of all of the tour groups I've ever gone with, this is one of the rudest and most inefficient groups of all. We were told to be at the front of our hotel 445am (pushed from 5) to accommodate another group of guests. We show up to their hotel at 510 and they're sleeping!! And instead of leaving we proceed to wait for them for 25 minutes.
Then, when we get to the field, we have to wait another 30 minutes instead of the rest of the balloons who got their in time, bc the wind was strong. When we asked them to expedite their time in any way (and drive us home before the group that made us late so we could make our next activity), they were rude, abrasive, condescending and incredibly obnoxious. Al (the pilot) and Christian (the driver) could not have made what should be an incredible experience more frustrating.
There were tons of other hot air balloons there when we left. Choose another company.