happytravelersnow
Sep 2019
Avoid this tour company on the week of Fourth of July. Long lines, over an hour wait at the starting point, impossible to get on at other stops since buses are already full and do not stop. It felt like Big bus workers were overwhelmed with the crowds and saw as the cattle herd... except one tour guide, who saw as a human family. Buses do not have air conditioning and can not let people ride on the first floor, too hot. Our experience with this company was beyond frustrating, we wished we did not buy this tour. From finding the new location to get our passes and rude encounter there, as they printed the wrong tickets, to night tour that we hardly were able to get on, to not being able to use some tours altogether, because they end early in the day, to hours lost waiting for the bus that passes by already full, to ruined NY vacation. At the different time of the year you might have different experience. Our experience was during Fourth of July week, company sold too many tickets, did not have enough seats on the buses, horrible thing to do to the costumers.