I had a sh*tshow of an experience. They changed my booking time by calling me and asking if I can make it earlier - I made it clear that I'd do my best, and they said no problem - if you can't make it, we'll make it work. I get there on the day of and they RUSH me (and my 7 year old) to the beach telling me "good luck" to make it there. The guy at the store tells me we'll get a couple of splashes (to be expected) but I get to the beach and the guide is telling me to get waist deep into the water. I explain the guys at the office told me NOT to wear a wet suit, that I'd barely get splashes, and hence I was not dressed appropriately. There's a lot more detail to this, including the girl at the counter with a lollipop in her mouth who couldn't offer one speck of customer service despite my very calm and proper approach to explain what had just taken place. She quickly turned her attention away to chat with her associate friend. Holy smokes this was a terrible experience and this is coming from a well traveled person who's not opposed to getting wet, having to rush, etc. You guys were a total sh*tshow on that day.