The tram was an excellent experience overall. The issue is that you get this electronic “ticket,” but it’s not a ticket, so you still have to stand in the ticket line, and then may not get an actually time ticket for an hour or more (what happened to us), so you end up sitting and waiting a lot. Easier to just show up and buy a ticket for the next available tram…. If they reserved times, it would be a lot more convenient using this service.