The first time I visited Palm Springs, I had no issues with the Tramway, it was great! However, I just visited with my family and it was a total nightmare. It took an hour of standing in line to even get a ticket, and then when they gave us the ticket, they informed us it was for 2 hours later! They said nothing before we spent the money. There was NO communication about how long we would have to wait. NONE. We sat there for 3 hours in total to get on our tram, and the only thing they had to eat was overpriced crappy fries or a pretzel, and we had to wait in line to get these as well. Note that I did try to book tickets online 2 weeks ahead of time, but they were all out. When I contacted the Tramway about it, they said, don't worry, we never run out of tickets. I will not go back. This ruined my trip to Palm Springs and was very stressful for me and for my elderly parents.