No problems at all. called the number on arrival and in about 10-12 minutes later the van arrived to collect us from the pick up area just outside the terminal. Took us straight to our apartment in Brooklyn.
Sweet driver but he wanted to give us a tour of NYC and we just wanted to get to out room. Even after checking in, he waited for us and wanted to sell us a tour. Strange.
Called the number I was supposed to call what I received my luggage. They had trouble locating my record , what they did finally find my record they told me to go to pickup area and car would be there within 10 mins. Well no one showed up so half hour later I called again, had trouble find record again, wanted to take me to wrong hotel. After another 15/20 mins a car arrived, smelled of cigarette inside, driver wanted to take me to Brooklyn Marriott, not Marriott marque on Broadway. Finally agreed after charging me more to take me to the right place. To me this is a ripoff operation, big mistake not using taxi from airport then going through the hassle of online booking with poor results. End result , wasted a lot of time on computer and phone for no gain.