Even though my flight was late, the company was monitoring it and the schedule worked out fine. I could not believe how quickly that I was picked up then arrived at my destination. The driver was very courteous.
Very good service. We were a party of five with five 50 pound suitcases and the corresponding carry-on items. The car vehicle assigned was the right size. The driver was corteous and knowledgeable of the route.
Poor service. Made the phone call as required and told car would be there in 5 min. Car didn't show and after waiting 15 min called again. Unconvincing apology about driver not being able to spot us. Car finally arrived within 5/6 minutes. Overall 20 min late. Obvious from intercom messages in car that they were struggling to find drivers at that time. Made me wonder why I didn't opt for a taxi, it's a set fare in New York.