Pickup was difficult, our driver insisted that they could not pick us up at the front entrance to our hotel despite other buses doing pickup there. Our guide seemed to be a bit “over it,” with several snarky comments throughout the day, a couple targeted at my mom and I, particularly about the pickup struggle. Said things like she would leave without us if we weren’t back by said times during the stops. A little too long as well, we got back about 7pm. A beautiful drive though, good size group, only 12 people.
Одговор домаћина
Apr 2022
Aloha mariagZ2250EQ! Thank you for sharing feedback on your experience. I am so sorry to hear about the unpleasantness projected by your tour guide. Please feel free to contact us at
[email protected] to share with us your tour date and guide name so our management can address this concern.
For some hotels, different tour companies may have different designated tour pick up spots that is set by the hotel or condominium themselves. Without knowing more specifics, we are not sure if our guide could have been more accommodating with the pick up location. We do our best to set the most convenient pick up arrangements as possible for all guests.
It is a long drive, unfortunately there is not much we can adjust on the tour schedule. The Road to Hana is a long one and it does make for quite a long day. We hope that you enjoyed your tour overall and all the beautiful scenery the road has to offer.
Thank you again for sharing your experience. -Stacy