We were told that we would be greeted upon arrival at or near Alaska Airlines baggage claim by someone holding a sign with our name. No one ever showed up even after all of the bags had been claimed. We asked around at the other transportation counters and no one had heard of Viator transportation, but someone suggested that we go to the transportation center (which was unmarked). We found VIP transportation, but still didn't get a ride to our hotel until well over an hour after we had landed. The return journey to the airport was by far much better (on time and very nicely appointed) but we were unhappy with the initial trip from the airport.