siouxsie_snowflake
Jun 2017
I took a tour with another company last year, led by Patrick Burns, who is a ghost hunter from several TV shows. We enjoyed ourselves so much last time with Patrick, that we sought his tour out again.
Apparently Patrick is no longer with that particular company. We learned (albeit too late) that this one - GOT GHOSTS! is his new company, run by Patrick himself and his wife. Well, given the horrible customer "service" that I received from his former employer, I'm sure he's far better off! (They never told us Patrick was no longer working for them when we purchased tickets, and refused to issue a refund when we complained. NOT how you conduct business - especially with repeat customers!!!
Knowing that someone as talented and passionate about the paranormal as Patrick doesn't simply "go away," I did a little digging. It's true - you can't keep a good man down, and we were thrilled to see Patrick is very much still running tours in Savannah.
Not only that, but given the "bait and switch" that we received from his old company, when we contacted Got Ghosts, Patrick was so disgusted by the unprofessional treatment we received, that he offered our entire group A COMPLIMENTARY TOUR the next time we come back to Savannah! Now THAT is customer service, and THAT someone who loves his job and not just your money!
Suffice it to say, Patrick is simply AWESOME, and if you read the overwhelming FIVE STAR reviews from his FORMER tours, you'll see I'm not alone in endorsing him.
So Patrick, I'm elated to see you striking it out on your own. I'm sorry that you're having to start all over again here on TripAdvisor, but you are the consummate professional, and you'll be back on top here in no time I'm sure! I look forward to watching your progress, and you one day soon overtaking your former company!
Best of luck and much success in your new venture, Patrick! you've earned it and deserve nothing but prosperity! :)
See you soon!