Mahalo for sharing your experience. We apologize for the inconvenience and understand how frustrating it must have been. Our drivers follow set procedures for safety and scheduling, but we will review this incident to ensure our service remains as smooth and welcoming as possible. Additionally, we appreciate you mentioning the potential door issue, and we will have our team inspect it to prevent future concerns. If you’d like to provide more details, please reach out to us at
[email protected]. We appreciate your feedback and hope to serve you better next time!