Hello,
We are very sorry to hear about your experience and that you did not enjoy our pre-recorded commentary. We apologize if wait times exceeded the usual 15-20 minute wait. If possible, please reach out to us at
[email protected] with more details, such as the date and time you were taking the bus, so we can look into this service disruption further. We value your feedback and greatly appreciate you taking the time to let us know so we can correct this for the future.