Hello,
Thank you for taking the time to share your feedback with us. We apologize greatly for your experience and understand the frustration this has caused during your trip. We tried our best by adding extra buses on the route, but still had wait times to board the bus. We take your feedback very seriously and will do all we can to make improvements for the future. If you have a moment, please reach out to us at
[email protected] with more details regarding our staff so we can investigate further.