Good Afternoon Mo_kenya,
We monitor our bus locations to the best of our abilities, in efforts to improve efficiency and reduce hold ups. Please know that we don't tolerate the conduct you've witnessed with our employee. Outstanding customer service is a top priority, and we trust every employee to handle every guest with the highest kindness, integrity and appreciation.
We do not insinuate our passengers of lying, and we apologize if you felt offended in any way, however we must request proof of purchase to further investigate any and all complaints. In hopes to resolve this incident, please provide a copy of your ticket to
[email protected] and we hope this one incident doesn't deter you from touring with us again.
Kind Regards,
BBTNY