Good Afternoon Deb W,
While the top level is partially covered, we always encourage passengers to dress for the cold weather. We would like to further investigate, as we monitor service in hopes to prevent unnecessary issues. Please email us at
[email protected] with details of your experience and a copy of your ticket. Please know when we do have changes, while staff should be informing you of any, our website or app under “service information" inform passengers of detours and closures.
As for refusal of departure, due to safety reason, all buses must stop at designated stops only. We only have route changes or cancellations, set upon us by the Department of Transportation and we follow all rules and regulations. With that in mind, we appreciate your feedback as, we are always looking for ways to improve our services.
Kind Regards,
BBTNY