I loved the tour and most of my tour guides I had did a great job of explaining what things were and where my stops were. Signage could be better, as long as you call In or ask a local then you can be directed to a stop pretty easily.
My biggest issue with this is any time I was trying to Plan went to get on the bus, I came in January and it was freezing so I would try to stay inside until the bus got close. Anytime I called in all they could tell me was 20 to 30 minutes and they would never tell me where the bus was actually at. Multiple times I had to call back 20 minutes later and say it hasn’t showed up yet where is it, at which they would then say they were sorry but for sure within 10 or 15 minutes. Sometimes I’ll be waiting at the stop for 40 minutes because they wouldn’t log on to see where the bus was at. And even though there is an app to track where the buses are, it doesn’t work.
The other issue was as I will be waiting for my big bus to work, I would see three or four city sightseeing buses pass me.
Otherwise this was a great bus tour, it took you around the city and saved on taxis. Just be prepared to stand at a bus stop for 30 minutes sometimes.
Відповідь від хоста
Jan 2020
Good Afternoon Kristen H.
We cannot speak for the competition however we're sorry to wait longer than usual, please keep in mind, traffic is a key component in our success as we're always monitoring our routes and trying to give our customers the best tour while still moving efficiently.
As for the app, it will be reported immediately to our IT department. With that in mind, we're glad to hear you've enjoyed your tours and we appreciate the thorough and honest feedback that helps us improve our services for the future.
Kind Regards,
BBTNY