Good Afternoon BamaSandy,
Please know that we don't condone the behavior you've experienced with our employee. Outstanding customer service is a top priority, and we trust every employee to handle every guest with the highest dignity, integrity and appreciation. Any other behavior that is short of exemplary is unacceptable and will not be tolerated.
We appreciate you provide a name, description, location time and date to
[email protected] as senior management will be notified and immediate corrective action will be taken. With that said, we pride ourselves in having outstanding employees, and hope you visit NY again and get to experience our top quality guides.
Kind Regards,
BBTNY