Good Afternoon Angela,
We're sorry to hear that the downpours caused you and the passengers on board this inconvenience. We service our buses daily before the day's service to ensure that such an incident does not occur. We appreciate if you take some time to email us at
[email protected] and provide a bus number.
The decals on the windows are made to keep guests ' vision in mind, and we're sorry if your view has been obstructed in any way, because it's not our intention.We have certified guides who all receive extensive training to provide our visitor with an energetic insight that is both insightful and fun, full of rich and interesting information about NYC.
Please include the tour guides name as well as it will be reported to the designated department. We appreciate your feedback and hope this one experience does not deter you from giving us a second chance and touring with us again.
Kind Regards,
BBTNY