Good Afternoon Judy N,
All of our guides should be offering an entertaining and educational perspective. While we encourage our guides to make their own tours and add a personal touch from time to time, the information provided should be full of the history, facts and architecture of Manhattan and surrounding buildings. With that said, we set a high standard for ourselves, and we're so sorry to hear it was not met in your interaction with our business. Please send to
[email protected], guide's name, description, tour date and time as this information assist us in properly retraining staff and ensuring an improved service for the future.
Kind Regards,
BBTNY