Good Afternoon Happyjoeseph,
We set a high standard for ourselves, and we're so sorry to hear that this has not been met in your interaction with our business. The Liberty cruise operates from 2 Piers. Pier 83 is located at 42nd and 12th Ave and has departures at 10:00am. That Pier is accessible by our bus at Stop 13 on the Downtown Tour. You can also take the Cruise at Pier 16, which has departures at 10am, 11:30am, 12:45pm, 2:30pm, 3:45pm. We do not stop at that Pier, however, you may get off stop #11 Wall St and walk a small distance straight to the pier 16.
This information is posted on all of our informational platforms including redeemed tickets. The guides are qualified to deliver a discussion that is both cultural and entertaining, to illustrate the past of different buildings and sites, and to provide information and facts regarding Manhattan. We appreciate that you provide the names and details of the tour guides and drivers you had on your journeys to
[email protected], as this knowledge allows us to mentor and retrain.
Again, we regret that we were unable to meet your expectations on this trip, and we hope that this one incident will not dissuade you from traveling with us in the future.
Kind Regards,
BBTNY